Posts Tagged ‘Genius Bar’

One Bad Apple

November 13, 2014

This morning, I noticed that my iPhone had  stopped downloading email. At first I attributed it to a bad WIFI connection. Later, I realized something was wrong. I logged on to make a Genius Bar appointment, and was redirected to try to resolve it via iChat.

Usually, when I go to the Genius Bar, they press a few buttons and fix my problem,taking just a shred of my dignity with it. Today, I foolishly opted to keep my dignity and resolve the issue elsewhere.

The Chat began. Each comment had a lag time of about 5 minutes before it was answered, making it a rather slow conversation. When the first cyber genius was unable to help me, she passed me on to her superior. After about an hour with him, he passed me on to an even higher power. When I read his first text introducing himself as Jesus, I lost it. Big time. Good thing it was a text chat, because I laughed like a maniac alone in my room for a long, long time. You know the feeling, right? Tears streaming, uncontrollable guffawing, and trouble catching your breath. My thoughts ran the gamut: What would Jesus do?(WWJD?) I mean, if Jesus can’t fix my iPhone, who can?


We did resets, we tried deleting and reinstalling the account. Somewhere along the way I finally upgraded to IOS 8, but still, no emails.

Apparently Jesus couldn’t fix it after all. After 3 hours with Jesus and his various disciples, he set up a phone call with his boss for 4:30.

I was positively giddy. Was I about to talk to God?

Nope, just a really nice guy named Rik, who couldn’t figure out what was wrong with my phone either. By now, four hours had passed without resolution. The geniuses were flummoxed. What could be the problem?

After all that, there is only one thing it could possibly be:

Clearly, Kim Kardashian’s butt really did break the internet!kim-kardashian-paper-cover

Top Photo:  Glasshouse Images

Kim K photo: Paper Magazine

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It’s a Miracle!

September 12, 2013

escape, keyboard, computers

This is a trick. I don’t really have a post for you today, because my computer got stuck. All of the sudden, the trackpad on my laptop went crazy. The arrow was going all over the place, and then it wouldn’t move at all. I tried a plug-in mouse, and it worked just fine for about 2 minutes, and then that too seemed as though it were suddenly possessed by demons. I shut the computer off and tried again, with a similar result, and then shut if off yet again. This time, I regained full control of that little arrow on the screen but I couldn’t click on the trackpad or the mouse.

I carefully wrapped up my precious cargo,and ran to the emergency room, I mean the Apple store. They scheduled a Genius Bar appointment for a few hours later. Once again, I placed my sick little laptop into its carrier, and set off to see the Genius.After a short wait, my certified Apple Geek sauntered over and introduced himself, while inquiring about what was wrong with my computer.


I KID YOU NOT: He literally laid his hands over the trackpad and suddenly, Little Lappy rose from the dead. It was a freaking miracle! He can’t explain what the problem was, or exactly how he fixed it, but he said it happens a lot.

I felt a little foolish, but mostly I felt a little creepy. Was this an exorcism of some sort, or a religious experience? Or did it just simply loosen up whatever was stuck in there? Isn’t there a Christmas story with Tiny Tim that resembles this tale?  We will never know, but hopefully, Little Lappy is fine,and we can resume normal posts tomorrow.

In the meantime, can I get an A-MEN?

photos: Glasshouse Images

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